Privacy Policy
This policy explains how Timberline Plumbing collects, uses, protects, and shares information provided through our website, phone calls, service requests, and text-message communications.
Effective September 5, 2026
1. Information we collect
We may collect information you provide to us, including your name, service address, email address, phone number, project details, appointment information, communications, estimates, invoices, and payment-related records. We may also collect technical information about use of our website, such as IP address, browser type, device information, and pages visited.
2. How we use information
We use information to respond to inquiries, schedule and provide plumbing services, prepare estimates, communicate about projects and appointments, process and document transactions, provide customer support, maintain business records, improve our services, protect against fraud or misuse, and comply with legal obligations.
3. Mobile information and SMS consent
If you provide your mobile number and consent to text messaging, we use that information to send the communications described in our SMS Terms of Service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
No mobile information, including phone numbers and SMS consent records, will be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may provide information to service providers that help us deliver messages or operate our business, but only as necessary to provide services on our behalf and subject to appropriate confidentiality and use restrictions.
4. When information may be disclosed
We may disclose information to vendors and contractors that perform services for us; when required by law, court order, or legal process; to protect the rights, safety, or property of Timberline Plumbing, our customers, or others; or in connection with a business reorganization, merger, sale, or transfer. We do not sell personal information for monetary consideration.
5. Data security and retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of storage or transmission is completely secure. We retain information for as long as reasonably necessary for the purposes described in this policy, to maintain service and financial records, resolve disputes, and meet legal obligations.
6. Your choices
You may opt out of text messages by replying STOP. You may request access to, correction of, or deletion of personal information by contacting us. Some information may be retained where required for legal, accounting, warranty, safety, or legitimate business purposes.
7. Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
8. Policy updates
We may update this policy from time to time. Changes become effective when posted on this page. The effective date above identifies the latest version.
9. Contact us
Timberline Plumbing
23926 29th Ave W
Brier, WA 98036
(425) 399-0958
Washington contractor license: TIMBEP*740L2
